Privacy Policy
Mendt Technologies Private Limited ("we", "us", "our") operates the website www.repaireze.com ("Site") under the brand name Repaireze. We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our Site and use our services.
By using our Site or services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect the following types of information to provide and improve our services:
1.1 Personal Information
When you register, book a service, or contact us, we may collect:
- Name
- Phone number
- Email address
- Residential or service address
- Payment information (collected and processed securely via third-party payment gateways)
1.2 Usage Information
We automatically collect certain information when you visit or interact with our Site, including:
- IP address
- Browser type
- Device information
- Pages visited and time spent
- Cookies and tracking technologies (see Section 6)
1.3 Location Information
With your consent, we may collect and process information about your device’s location to assign nearby technicians and improve service delivery.
2. How We Use Your Information
We use your information for the following purposes:
- To process bookings and provide requested services
- To communicate service updates, confirmations, and promotional offers
- To improve and personalize our Site and services
- To process payments securely
- To detect and prevent fraud, misuse, or security breaches
- To comply with legal obligations
3. Sharing of Your Information
We do not sell your personal information. However, we may share your data with:
- Service Technicians: To fulfill your requested service (only relevant contact and service details)
- Third-party service providers: For payment processing, customer support, marketing, and analytics (subject to confidentiality agreements)
- Law enforcement or government authorities: When required by law, regulation, or legal process
- Business transfers: In case of a merger, acquisition, or sale of assets (you will be notified in such events)
4. Data Retention
We retain your personal information as long as necessary to provide our services, fulfill legal obligations, and resolve disputes. When no longer required, we securely delete or anonymize your information.
5. Security of Your Information
We implement industry-standard administrative, technical, and physical security measures to protect your data. However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience and analyze website traffic. You can manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of our Site.
7. Your Rights
Subject to applicable laws, you may have the right to:
- Access, correct, or update your personal information
- Request deletion of your personal data
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing activities
- Lodge a complaint with a supervisory authority (in India, the Data Protection Board under the Digital Personal Data Protection Act, 2023, once fully operational)
To exercise your rights, contact us at support@repaireze.com.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before submitting any personal data.
9. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal data from minors. If we discover such information has been collected, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date." Your continued use of the Site constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
📧 support@repaireze.com
📞 8860887541